Effective Date: June 22, 2025
Company Name: HEALTHLED LTD
Registered Address: 5 Redcroft Road, Sale, England, M33 5GB
Company Number: 16501055
These Terms and Conditions (“Terms”) govern your access to and use of the services, products, and website (the “Services”) provided by HEALTHLED LTD (“we”, “us”, or “our”).
By using our website, purchasing our products, or entering into business with us, you agree to be bound by these Terms. If you do not agree with any of these Terms, please do not use our Services.
1. USE OF OUR SERVICES
You agree to use our Services only for lawful purposes and in accordance with these Terms.
You must be 18 years or older to make purchases from us.
You may not misuse our website or Services, including attempting to gain unauthorised access or distribute malicious software.
2. ORDERS AND PAYMENT
All orders are subject to availability and acceptance by HEALTHLED LTD.
Prices are listed in GBP and include VAT unless otherwise stated.
We reserve the right to change prices at any time without notice.
Payment must be made in full before any goods or services are delivered, unless a prior agreement is in place.
3. DELIVERY
Delivery timelines will be confirmed at the point of sale.
Delays caused by couriers or other third parties are outside our control and do not constitute grounds for cancellation unless agreed in writing.
Risk in the goods passes to the buyer upon delivery.
4. RETURNS AND REFUNDS
You may return items in accordance with the Consumer Contracts Regulations or as part of a separate written agreement.
Items must be returned in their original condition within 14 days of receipt unless otherwise specified.
Refunds will be issued to the original payment method within 14 business days after inspection.
Bespoke, customised, or software-based goods may not be eligible for return or refund.
5. WARRANTY AND LIABILITY
Our products and services may be covered by a manufacturer’s warranty. Details will be provided with each product.
HEALTHLED LTD is not liable for indirect, incidental, or consequential damages.
To the fullest extent permitted by law, our total liability is limited to the amount paid by you for the product or service giving rise to the claim.
6. INTELLECTUAL PROPERTY
All content on our website, including text, images, graphics, and software, is the property of HEALTHLED LTD or its licensors.
You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Services without express written permission.
7. DATA PROTECTION & PRIVACY
Your use of our Services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal data in compliance with the UK GDPR.
View our full Privacy Policy here (replace with actual link).
8. TERMINATION
We reserve the right to suspend or terminate your access to our Services at our sole discretion, without notice, if you violate these Terms or any applicable law.
9. FORCE MAJEURE
We shall not be liable for delays or failure in performance caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, labour disputes, pandemics, or governmental restrictions.
10. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
11. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
HEALTHLED LTD
5 Redcroft Road
Sale, England, M33 5GB
📞 [Insert Contact Number]
📧 [Insert Email Address]
Would you like this formatted as a downloadable PDF or styled for website use? I can also add sections for service level agreements, subscription terms, or partner/reseller terms if relevant.
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ChatGPT said:
Thanks for the clarification! Since HEALTHLED LTD is a medical consultancy, your Terms and Conditions need to reflect professional services, advisory limitations, medical disclaimers, and data confidentiality obligations (especially under UK GDPR and healthcare-related laws).
Here’s a revised Terms and Conditions document tailored to a medical consultancy:
Terms and Conditions
Effective Date: June 22, 2025
Company Name: HEALTHLED LTD
Company Number: 16501055
Registered Office: 5 Redcroft Road, Sale, England, M33 5GB
These Terms and Conditions (“Terms”) govern your access to and use of medical consultancy services provided by HEALTHLED LTD (“we”, “us”, or “our”), including advice, consultancy sessions, reports, and information delivered via our website or direct engagement.
By engaging our services, you confirm that you have read, understood, and agreed to be legally bound by these Terms.
1. SCOPE OF SERVICES
HEALTHLED LTD provides non-invasive, non-prescriptive medical consultancy services. We do not diagnose or treat medical conditions and are not a replacement for your GP or primary care provider.
Our consultancy is intended to support clinical decision-making and provide general wellness guidance, subject to individual assessments.
Any decisions made by clients based on our advice are taken at their own discretion.
2. CLIENT RESPONSIBILITIES
Clients must provide accurate and complete medical history and personal information necessary for consultancy sessions.
Clients are responsible for informing their primary healthcare provider of any advice or changes suggested during consultancy.
3. LIMITATION OF ADVICE
Information provided by HEALTHLED LTD is for informational and support purposes only. It does not constitute a diagnosis, prescription, or treatment plan.
Always consult a qualified physician for medical emergencies, diagnosis, and treatment.
We do not offer emergency medical services.
4. CONFIDENTIALITY AND DATA PROTECTION
We are committed to protecting your privacy. Personal and medical information is processed in accordance with the UK GDPR and our Privacy Policy.
Confidential information shared during consultations is not disclosed to third parties unless:
We have your explicit consent;
Disclosure is required by law or court order;
There is an immediate risk to life or safety.
Read our full Privacy Policy for further information.
5. FEES AND PAYMENT
All fees for consultancy services are disclosed prior to engagement and must be paid in full before the service is delivered, unless otherwise agreed.
HEALTHLED LTD reserves the right to change its pricing structure with prior notice.
Payments are accepted via secure online platforms or direct bank transfer.
6. CANCELLATIONS AND REFUNDS
Appointments may be cancelled or rescheduled up to 24 hours in advance with no charge.
Cancellations made within 24 hours may be subject to a fee of up to 100% of the consultation charge.
Refunds will not be issued for completed consultations or digital deliverables (e.g. reports), except where required by law.
7. LIABILITY
To the fullest extent permitted by law, HEALTHLED LTD excludes all liability for any direct or indirect loss or damage arising from use of our services.
We do not accept responsibility for decisions made by clients based on consultancy or advisory outcomes.
Nothing in these Terms limits your statutory rights as a consumer.
8. INTELLECTUAL PROPERTY
All materials provided during consultancy (reports, recommendations, content, etc.) are the intellectual property of HEALTHLED LTD and are for personal use only.
You may not reproduce, distribute, or sell any materials without written permission.
9. THIRD-PARTY SERVICES
If we recommend third-party providers (e.g. clinics, labs, therapists), these are suggestions only. We do not endorse or accept liability for third-party services.
10. COMPLAINTS
We are committed to high standards of service. If you are dissatisfied, please contact us in writing at the address below. We will respond within 14 working days.
11. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the English courts.
12. CONTACT DETAILS
HEALTHLED LTD
5 Redcroft Road
Sale, England, M33 5GB
